Customer Service Agent (English Speaker)

Location: Bangkok, Bangkok, Thailand

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

What you’ll do:

  • Check & reconfirm every hotel booking via our booking system and resolve failure booking;
  • Respond communications via email and phone call regarding inquiries from customer and hoteliers;
  • Handle and solve customer complaints;
  • Coordinate with IT (new features to be implemented to improve customer service, align on issues/bugs reported by customer service team, etc;
  • Record details of inquiries, comments and complaint;
  • Coordinate with other departments (Country managers, Marketing department);
  • Ad hoc projects as needed

What we are looking for in you:

  • Bachelor's Degree in any fields (New Graduates are also welcomed)
  • Flexible to work in shifts.
  • Good command of English is mandatoy
  • Positive attitude and Service mind 
  • A typing speed above 40 WPM
  • Proactive person with good knowledge of computer and mobile applications
  • Background in service or travel business will be considered as an advantage

What you will get from us:

The team consists of highly experienced entrepreneurs and former executives from Rocket Internet. Knowledge transfer will be an invaluable asset for future entrepreneurs:

  • You’ll work in an awesome atmosphere. We enjoy what we are doing and you would be able to see that immediately after you join the team
  • You’ll be able to do a lot of different things: Working for a startup company like HotelQuickly is a bit different than working for a corporation. It will allow you to try on a lot of different hats, even that weird one that you didn’t think you would ever like
  • You’ll have more responsibility: We will push you to be more versatile, more reliable, and more productive than in any other project you’d undertaken. And you will like it!
  • Pizza Friday!

Admin stuff:

  • Starting date: Immediately
  • Location: Bangkok
  • Duration: Fulltime
  • Remuneration: 21 - 25K per month
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