Customer Service Agent (Chinese Speaker)

Location: Bangkok, Thailand

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

HotelQuickly is the #1 mobile app for last-minute hotel booking in Asia-Pacific and a key travel player in the region. Our company is led by an experienced international team of serial entrepreneurs and investors. We launched in March 2013 with offices in Hong Kong, Thailand, Singapore, Taiwan, Indonesia and Malaysia and have since expanded globally and raised a total of US$5.6 million in investor funding.  Today, HotelQuickly is available around the world and due to its innovation and rapid growth, the company has been featured in leading media such as TechCrunch, Forbes, CBS, NBC, TechInAsia, TheNextWeb, Yahoo, Tnooz and others.

What you’ll do:

  • Respond communications via email, chat and phone call regarding inquiries from customer and hoteliers; (Productivity) (SLA)
  • Handle and solve customer complaints; (Problem Solving) (CAST rating)
  • Coordinate with IT (new features to be implemented to improve customer service, align on issues/bugs reported by customer service team, etc;)
  • Convert booking cancellation request.
  • Teamwork and contribution on knowledge base

What we're looking for in you:

  • Bachelor's Degree in any fields (New Graduates are also welcomed)
  • Flexible to work in shifts.
  • Fluent in English.
  • Knowledge of Chinese is mandatory.
  • Positive attitude and Service mind.
  • Proactive person with good knowledge of computer and mobile applications.
  • A typing speed above 40 WPM.
  • Experience in Telesales or Call Center.  
  • Background in service or travel business will be considered as an advantage.
  • Thai, Chinese or Taiwanese Nationality.

Admin:

  • Start date: ASAP
  • Location: Bangkok, Thailand
  • Duration: Full time
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